Every shop learns differently.
When a new technician joins a busy diesel shop, there's rarely time for weeks of training. Work orders are already piling up, and the team needs to be productive fast.
Fullbay is built for that reality. Multiple learning tools are included in the platform to help your team get comfortable, confident, and efficient — from day one and beyond. Whether someone prefers step-by-step guides, role-based courses, or quick answers while they work, there's a learning path that fits.
All of it — from written guides to live sessions — is built into Fullbay at no extra cost.
Read on to explore every way your shop can learn with Fullbay.
Help & Training: Your Searchable Knowledge Base
Help & Training is Fullbay’s organized library of written instructions, troubleshooting guides, FAQs, and release updates.
Shops use Help & Training to:
Follow clear, step-by-step instructions
Look up how to complete specific tasks
Troubleshoot setup or workflow questions
Stay informed about product updates and improvements
Users can browse by collection or search using full questions like, “How do I create a Service Order?”
Help & Training is ideal for teams who want reliable documentation they can revisit anytime.
Example | If a service writer needs to know how to add a part to an open Service Order, they can search that exact question and follow the steps without stopping to call support.
Fullbay Learn: Structured Training by Role
Fullbay Learn is Fullbay’s interactive training platform built specifically for Fullbay users.
Courses are automatically assigned based on a user’s role in Fullbay. This ensures training aligns with day-to-day responsibilities from the start.
Fullbay Learn helps shops:
Train new hires faster
Learn complete workflows from start to finish
Build confidence with guided lessons
Track individual course progress
Users can also enroll in additional courses through the Fullbay Learn Catalog.
For teams that prefer structured, role-based training, Fullbay Learn provides a clear and organized path.
Example | A new technician can log in on day one and immediately see courses assigned to their role — no guesswork about where to start.
Spike: Instant Help Inside Fullbay
Spike is a built-in virtual assistant available 24/7 inside Fullbay.
It allows users to get answers without stopping their work.
With Spike, users can:
Ask questions in real time
Receive links to related Help & Training articles
Search learning resources instantly
Type in their preferred language and receive responses in that language
Spike is especially helpful when you are:
Creating your first Service Order
Updating labor rates
Recording payments
Learning a feature while actively using it
For quick guidance in the moment, Spike is often the fastest place to start.
Example | A service writer in the middle of invoicing a fleet customer can ask Spike how to apply a payment without leaving the screen.
Shop Class Webinars: Live Learning and Recorded Sessions
Shop Class webinars are live educational sessions hosted by the Fullbay Success team. These sessions focus on practical examples, workflow ideas, and ways shops apply Fullbay in day-to-day operations.
Shop Class helps teams:
See how other shops use specific features
Explore workflow ideas and process improvements
Learn best practices from real scenarios
Ask questions during live sessions
Sessions are recorded and available for later viewing, so teams can learn on their own schedule.
Shop Class is a great way to see Fullbay in action and discover new ideas for running a more efficient shop.
Example | A shop manager might join a session focused on preventive maintenance workflows and walk away with ideas to reduce truck downtime for their fleet customers.
Office Hours: Open Q&A Sessions
Office Hours are scheduled sessions where shops can join and ask questions about Fullbay.
These sessions are driven by real questions from attendees. The Fullbay Success team answers questions, walks through workflows, and shares helpful context based on what shops are experiencing.
Office Hours are useful when teams want to:
Ask general or “how should I…” questions
Get clarification on workflows
Hear answers to questions other shops are asking
Learn through open discussion
Office Hours provide another way to stay engaged, ask questions, and continue learning alongside other Fullbay users.
Example | If your team is struggling with how to structure labor rates for a mixed fleet, Office Hours is a good place to bring that question.
Learn More | Check out our events schedule.
Build Your Learning Plan
Many shops use more than one learning tool. Here's how they fit together:
New hire starting out? Fullbay Learn automatically assigns courses based on their role so they know exactly where to begin
In the middle of a task and need a quick answer? Ask Spike without leaving your screen
Need step-by-step instructions for a specific workflow? Search Help & Training
Want to see how other shops use Fullbay? Watch a Shop Class session
Have a question that needs a real conversation? Bring it to Office Hours
All of these resources are built into Fullbay — available from day one, at no extra cost.
Ready to Learn More?
Interested in seeing how Fullbay supports shops with built-in training and ongoing education?
Already using Fullbay? Log in to access all of these resources from day one.