If more than one shop adds you to Fullbay using the same email address, each shop appears as a separate account when you access the Fullbay Customer Portal. The portal shows the units, work orders, invoices, and balances for one shop at a time. Use the steps below to choose a shop and switch to another shop when needed.
How Multiple Shops Work in the Portal
Each shop adds you to Fullbay separately. When the same email address is connected to more than one shop, the portal displays a Select an account screen. Each account represents a shop whose information you can access.
After you select an account, the portal only shows information for that shop. To view another shop, you must log out and select its account when you return to the portal.
Choose a Shop When You Log In
When the Select an account screen appears, choose the account for the shop you want to view.
Go to my.fullbay.com.
On the Select an account screen, open the Accounts drop-down.
Select the account for the shop you want to view.
Select Continue.
Complete any remaining login or email verification prompts.
If the Select an account screen appears again after you verify your email, select the same shop and select Continue. The portal opens with that shop’s information.
Switch to a Different Shop
You cannot change shops while logged in to the portal. To view another shop:
Log out of the Fullbay Customer Portal.
Return to my.fullbay.com.
Follow the steps in Choose a Shop When You Log In and select the account for the other shop.
Example | A customer has vehicles serviced by two different shops. When they access the portal, they select the account for the shop whose information they want to review. To view their units, invoices, or balance from the other shop, they log out and select that shop’s account when they return.
Helpful Tips
Can I switch shops without logging out? | No. Log out and return to the portal to select another shop’s account.
Do I need a different email address for each shop? | No. When the same email address is connected to multiple shops, you can choose between them on the Select an account screen.
I only work with one shop. Will I need to select an account? | No. Account selection applies only when your email address is connected to more than one shop.
I selected another shop and my invoices changed. Is that a problem? | No. Each shop’s invoices and balances are kept separate. The portal shows information for the shop you selected.
A shop is missing from the Accounts list. What should I do? | Contact that shop and ask them to confirm that you were added to Fullbay using the correct email address.
For More Information
For related topics and guidance, refer to the following articles: