The Fullbay Customer Portal is your online home for working with your repair shop. It is where you review and approve repair estimates, keep an eye on your units, and see and pay your invoices, all in one place and any time of day. Logging in is quick, with no password to remember: you sign in with your email and a one-time code sent to your phone. This article walks you through signing in and what to do if a code doesn't arrive. Follow the steps below to log in to your portal.
How Logging In Works
The Customer Portal uses two-step verification instead of a password. You enter the email address your shop has on file, then confirm it is you with a code sent to the phone number your shop has on file. Because both come from your shop's records, your email and phone number need to match what the shop has for you.
When your shop adds you to Fullbay, you receive an invitation email with a link to the Fullbay Customer Portal. You can use that link or go directly to my.fullbay.com at any time. Work order authorization requests and invoice notifications also include links to the portal. If your email or phone number is incorrect, contact your shop to update your information.
Log In to the Fullbay Customer Portal
Signing in takes about a minute and works the same way every time. Follow the steps below to log in.
Open the Fullbay Customer Portal in your web browser.
⚠️ Note | You can also open the portal from the link in the shop's invitation email, work order authorization request, or invoice notification.
Enter the email address your shop has on file.
Enter the verification code sent to the phone number your shop has on file, then continue.
If you work with more than one shop, use Select a shop to choose the shop you want to view.
Example | A fleet manager gets a text that a brake estimate is ready. She opens the Customer Portal, enters her email, and types in the code texted to her phone. She is in and ready to approve the work in under a minute, without calling the shop.
Helpful Tips
I didn’t receive my invitation email. Can I still log in? | Yes. Go to https://my.fullbay.com and enter the email address your shop has on file. If you cannot log in, contact your shop to confirm your email address and phone number.
My verification code didn't arrive. What should I do? | The code is sent to the phone number your shop has on file. If that number is wrong or missing, contact your shop to update it, then try again.
Do I need a password? | No. You sign in with your email and a one-time code sent to your phone each time.
I have units at more than one shop. Can I see them all here? | Yes. Use Select a shop to switch between shops. Each shop's units, estimates, and invoices stay separate.
Where do I get help if I'm stuck? | Contact your shop directly. They manage your account details and can fix most login questions.
For More Information
For related topics and guidance, refer to the following articles: